Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

If you are experiencing activation difficulties please include the following information in your ticket: your email address, activation key and proof of purchase.

If you request activation reset after hardware change please include your activation email and activation key number in your ticket.

For the general issue report please include both log.txt and xenvirolog.txt files located in the X-Plane root folder, attach screenshots or small video depicting the issue. Additionally please provide geographical place of occurrence or the nearest airport name or code and a general summary of preceding actions taken before the issue occurrence. Please note that although we provide assistance regarding activation, setup and general usage where possible but usually we do not provide immediate fixes for most of the software issues reported but we collect and thoroughly analyse them in order to include the necessary changes in our future releases.

We highly encourage users to use English language for primary communication.